Q: Why should I trust the drivers on MydriverNG.com?
A: Drivers are thoroughly verified and checked to ensure your safety
Q: How does the subscription work?
A: To subscribe you will have to pay 10% of driver's gross annual salary for individuals and a minimum of 12% of driver's gross annual salary for corporate organization. This covers multiple replacement of driver. Subscription is usual per driver slot, however a customer can subscribe for more than one slot, which will be discounted. Subscription covers for a year period and is subject to renewal.
Q: Who pays the driver at the end of the month?
A: If a customer is resourcing the driver, he/she will pay the driver directly, but in outsourcing MydriverNG.com pays the direct from the service fee billed to the client.
Q: How long does it takes to engage a driver after selection?
A: This depends on some key factors like driver's availability as at the time of selection, agreeable conditions of engagement between client & driver.
Q: What happens when my preferred driver can't be found as at the time of search?
A: A customer can put a direct call to our customer service number to place a direct request which will be attended to ensure maximum satisfaction.
Q: Can I replace my driver if I am not satisfied with him after engaging him?
A: A customer can have another replacement, if he/she inform us immediately of
the notice of replacement within the 1-7 days of engagement. However there are
grounds for replacing an engaged driver. See below for conditions of
A driver can be replaced only if we get a rejection notice from the customer within three to seven days of engagement. Below are conditions for replacing a driver;
Display of observable gross misconduct that led to the sudden rejection of the driver
Insubordination on the part of the driver within the specified period of three to seven days of engagement.
We do not replace a driver if by any means the driver was rejected without any concrete reason given. Any complaint after the stipulated time required to make a rejection notice is considered a new/fresh transaction. We expect prompt complaints from our customer immediately any issue arises for early closure of noticed gaps. We expect a cordial working relationship between the driver and the employer.
Q: Do I get to pay if am replacing a driver?
A: Its depends if a customer is making the request for replacement immediately after engagement, on this grounds, the customer will not be charged an extra fee. Making a request for replacement after the stipulated time, the customer will be required to make full payment.
Q: Can I get a driver to relieve my engaged driver when he embarks on Leave?
A: Yes you can, but will have to pay the relief the number of days worked.
Q: Can I hire a driver for a day?
A: Yes you can, just place a direct request to our customer service line